Showing 1–12 of 18 results
Influencer: The New Science of Leading Change, Second Edition
An INFLUENCER leads change.
An INFLUENCER replaces bad behaviors with powerful new skills.
An INFLUENCER makes things happen.
This is what it takes to be an INFLUENCER.
Whether you're a CEO, a parent, or merely a person who wants to make a difference, you probably wish you had more influence with the people in your life…
Crucial Conversations: Tools for Talking When Stakes are High
Learn how to keep your cool and get the results you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most…
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
In this UPDATED SECOND EDITION (first edition titled “Crucial Confrontations“), you’ll learn how to hold anyone accountable, master performance discussions, and get results.
Behind the problems that routinely plague our organizations and families, you’ll find individuals who are either unwilling or unable to deal with broken promises…
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
The New York Times and Washington Post bestseller that changed the way millions communicate
“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world…
No One Understands You and What to Do About It
Have you ever felt you’re not getting through to the person you’re talking to, or not coming across the way you intend? You’re not alone.
That’s the bad news. But there is something we can do about it…
Messages: The Communication Skills Book
Many people assume that good communicators possess an intrinsic talent for speaking and listening to others, a gift that can’t be learned or improved. The reality is that communication skills are developed with deliberate effort and practice, and learning to understand others and communicate your ideas more clearly will improve every facet of your life…
Beyond Reason: Using Emotions as You Negotiate
“Written in the same remarkable vein as Getting to Yes, this book is a masterpiece.” —Dr. Steven R. Covey, author of The 7 Habits of Highly Effective People
• Winner of the Outstanding Book Award for Excellence in Conflict Resolution from the International Institute for Conflict Prevention and Resolution •
In Getting to Yes, renowned educator and negotiator Roger Fisher presented a universally applicable method for effectively negotiating personal and professional disputes…
Liespotting: Proven Techniques to Detect Deception
GET TO THE TRUTH
People–friends, family members, work colleagues, salespeople–lie to us all the time. Daily, hourly, constantly. None of us is immune, and all of us are victims. According to studies by several different researchers, most of us encounter nearly 200 lies a day…
Verbal Judo, Updated Edition: The Gentle Art of Persuasion
[Read by Keith Szarabajka]
When you react, the event controls you. When you respond, you’re in control.
Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you’re talking to a boss, a spouse, or even a teenager…
Pitch Perfect: How to Say It Right the First Time, Every Time
During the pivotal moments of our lives, results are often determined not only by our actions but also by our words. Saying the right thing the right way can make the difference between sealing the deal or losing the account, advancing your career or suffering a demotion…
Never Split the Difference: Negotiating as If Your Life Depended on It
[Read by Michael Kramer]
A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations — whether in the boardroom or at home.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists…