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Difficult Conversations: How to Discuss What Matters Most
The 10th-anniversary edition of the New York Times business bestseller-now updated with “Answers to Ten Questions People Ask”
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client…
Crucial Conversations: Tools for Talking When Stakes are High
Learn how to keep your cool and get the results you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most…
Messages: The Communication Skills Book
Many people assume that good communicators possess an intrinsic talent for speaking and listening to others, a gift that can’t be learned or improved. The reality is that communication skills are developed with deliberate effort and practice, and learning to understand others and communicate your ideas more clearly will improve every facet of your life…
Liespotting: Proven Techniques to Detect Deception
GET TO THE TRUTH
People–friends, family members, work colleagues, salespeople–lie to us all the time. Daily, hourly, constantly. None of us is immune, and all of us are victims. According to studies by several different researchers, most of us encounter nearly 200 lies a day…
How to Speak How to Listen
Explains the fundamental principles of communicating through speech, with sections on such specialized presentations as the sales talk, the lecture, and question-and-answer sessions and advice on effective listening and learning by discussion.
You Just Don’t Understand: Women and Men in Conversation
Women and men live in different worlds…made of different words.
Spending nearly four years on the New York Times bestseller list, including eight months at number one, You Just Don’t Understand is a true cultural and intellectual phenomenon…
The Definitive Book of Body Language: The Hidden Meaning Behind People’s Gestures and Expressions
Available for the first time in the United States, this international bestseller reveals the secrets of nonverbal communication to give you confidence and control in any face-to-face encounter–from making a great first impression and acing a job interview to finding the right partner…