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Crucial Conversations: Tools for Talking When Stakes are High
Learn how to keep your cool and get the results you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most…
Liespotting: Proven Techniques to Detect Deception
GET TO THE TRUTH
People–friends, family members, work colleagues, salespeople–lie to us all the time. Daily, hourly, constantly. None of us is immune, and all of us are victims. According to studies by several different researchers, most of us encounter nearly 200 lies a day…
How to Speak How to Listen
Explains the fundamental principles of communicating through speech, with sections on such specialized presentations as the sales talk, the lecture, and question-and-answer sessions and advice on effective listening and learning by discussion.
You Just Don’t Understand: Women and Men in Conversation
Women and men live in different worlds…made of different words.
Spending nearly four years on the New York Times bestseller list, including eight months at number one, You Just Don’t Understand is a true cultural and intellectual phenomenon…