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Difficult Conversations: How to Discuss What Matters Most
Difficult Conversations: How to Discuss What Matters Most
Difficult Conversations: How to Discuss What Matters Most

The 10th-anniversary edition of the New York Times business bestseller-now updated with “Answers to Ten Questions People Ask”

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client…

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Book Summary: Crucial Conversations: 45 Minutes – Key Points Summary/Refresher with Crib Sheet Infographic
Book Summary: Crucial Conversations: 45 Minutes – Key Points Summary/Refresher with Crib Sheet Infographic

Thinking of picking up Crucial Conversations and spending several hours reading it, or did you already do that and need a refresher? Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler’s guide for conducting conversations when they matter most is valuable in your personal and professional areas of life…

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Influencer: The New Science of Leading Change, Second Edition
Influencer: The New Science of Leading Change, Second Edition
Influencer: The New Science of Leading Change, Second Edition

An INFLUENCER leads change.
An INFLUENCER replaces bad behaviors with powerful new skills.
An INFLUENCER makes things happen.
This is what it takes to be an INFLUENCER.


Whether you're a CEO, a parent, or merely a person who wants to make a difference, you probably wish you had more influence with the people in your life…

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Crucial Conversations: Tools for Talking When Stakes are High
Crucial Conversations: Tools for Talking When Stakes are High

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most…

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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

In this UPDATED SECOND EDITION (first edition titled “Crucial Confrontations“), you’ll learn how to hold anyone accountable, master performance discussions, and get results.

Behind the problems that routinely plague our organizations and families, you’ll find individuals who are either unwilling or unable to deal with broken promises…

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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world…

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Summary, Analysis & Review of The Arbinger Institute’s Leadership and Self-Deception
Summary, Analysis & Review of The Arbinger Institute’s Leadership and Self-Deception

Leadership and Self-Deception by the Arbinger Institute is a business fable that illustrates the ways that self-deception can undermine interpersonal relationships and productivity. It begins with a new product-line lead employee, Tom Callum, at the fictional Zagrum Company…

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Summary of The Anatomy of Peace: From The Arbinger Institute
Summary of The Anatomy of Peace: From The Arbinger Institute

The Anatomy of Peace: Resolving the Heart of Conflict by The Arbinger Institute | Summary Book Preview: The Anatomy of Peace: Resolving the Heart of Conflict is an effective 2006 literary publication by the Arbinger Institute…

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The Awakening Course: The Secret to Solving All Problems
The Awakening Course: The Secret to Solving All Problems
The Awakening Course: The Secret to Solving All Problems

The complete mind, body, and spiritual transformation based on a highly successful course—now in paperback!

The Awakening Course is Joe Vitale’s most recent breakthrough program explaining the four stages of awakening…

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An Effective Life: Inspirational Philosophy from Dr. Covey’s Life
An Effective Life: Inspirational Philosophy from Dr. Covey’s Life
An Effective Life: Inspirational Philosophy from Dr. Covey’s Life

Stephen R. Covey’s The 7 Habits of Highly Effective People has inspired millions. Today’s generation will be newly inspired by Covey’s An Effective Life, a new approach to practicing the motivating principles taught by one of the greatest teachers of all time…

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